CER Ticketing Roadmap – 6th Implementation Monitoring Report Spring 2025

The CER Ticketing Roadmap is a high-priority initiative of the CER members. It was launched by the member railways in autumn 2021 and has since been high on their CEOs’ agendas. The Roadmap focuses on improving the passenger experience across Europe.

Since the adoption of the Roadmap by the CER General Assembly concrete actions have been pursued both on a common level and on an individual railway level. To appraise implementation progress and to identify areas that need additional attention, the CER passenger railways are surveyed twice a year.

The report at hand presents a summary of the sixth such survey performed in April and May 2025. It summarises the state of play and highlights where efforts should be reinforced or re-calibrated.

See below the findings.