CER Ticketing Roadmap – 5th Progress Report

In September 2021 the CER General Assembly adopted the CER Ticketing Roadmap. The Roadmap encapsulates a vision of railway ticketing and distribution by 2025 and 2030, respectively, summarising concrete actions to further improve the customer experience from planning and booking to travelling internationally by rail. It is therefore in line with the European Commission policies.

To add weight to its Roadmap commitment and to ensure timely delivery, the sector decided to monitor and report progress continuously. The 5th progress report at hand presents a summary of the fifth survey performed in Autumn 2024, summarising the state of play and providing recommendations where efforts should be reinforced.

Download below the report.