Project Manager – Ticketing Roadmap

Project Manager – Ticketing Roadmap

Based in Brussels, self-employed, part-time, from July until December 2022 (possibility annual extension until end 2025)

The Community of European Railway and Infrastructure Companies (CER) is currently looking for an experienced Project Manager for a pan-European monitoring project.


In October 2021, CER published a ticketing roadmap that addresses the further improvement of the customer experience when planning, booking, and travelling internationally by rail. In this paper, railway undertakings commit to improve international ticketing for rail in the broadest sense. Concrete objectives were set against two milestones in 2025 and 2030. All CER member railway undertakings have signed up to this roadmap and its implementation.

The objective of the roadmap is to describe how the railways want to improve customer experience and their competitiveness in ticketing. Its audience is twofold:

  • CER members (railways) themselves. The roadmap and the accompanying more detailed handbook lay out concrete actions to be undertaken in order to achieve the aforementioned goals.
  • Regulatory bodies. The roadmap helps shape the discussion with the EU commission in the context of increasing pressure on incumbent railways to improve ticketing issues.

General responsibilities:

Reporting to CER, the project manager’s main responsibility will be to establish a reporting structure and monitor on a regular basis the progress of the described actions’ implementation by the railways.

Key roles:

  • Establishes an appropriate reporting structure (dashboard) that helps demonstrate the implementation progress on various levels and for different audiences (management, regulatory, operational). This includes support of defined actions owners in developing concrete milestones against which progress can be reported;
  • Maintains and updates the dashboard/reports on a bi-annual basis by liaising with defined actions owners and railways to make transparent the progress of implementation per railway;
  • Prepares reports/presentations to be used on different occasions (meetings/update reports to CER, regulatory bodies, etc.)
  • Presents the progress reports on those occasions if deemed necessary by CER .

Note: The role does not include responsibility for managing the actual implementation of the actions. This is the responsibility of each railway.

Required skills and qualifications:

  • Proven working experience in transversal project management;
  • Solid experience in the European railway industry;
  • A keen interest in passenger rail customer needs;
  • Full professional proficiency in English. French and German are a plus;
  • Excellent written and verbal communication skills;
  • Solid organizational skills including attention to detail and multitasking skills;
  • Excellent client-facing and internal communication skills;
  • A hands-on and solution-oriented attitude;

Interested professionals should send their motivated application electronically for the attention of Ms Paule Bollen (

The closing date for applications is 16 August.


The Community of European Railway and Infrastructure Companies (CER) brings together close to 70 railway undertakings, their national associations as well as infrastructure managers and vehicle leasing companies. CER members represent 71% of the European rail network length, 76% of the European freight business and 92% of rail passenger operations in Europe.
CER’s role is to represent the interests of its members on the EU policy-making scene, in particular to support an improved business and regulatory environment for European railway operators and railway infrastructure companies.